Terms and Conditions
Terms and Conditions for courses and payments:
1. REGISTRATION & COURSE ENROLMENT
- REGISTRATION & COURSE ENROLMENT
1.1. All students must register using their full name and provide accurate information.
1.2. Students are required to pay the complete course fee prior to course closing date unless a payment plan has been set up.
1.3. Course placement will only occur after the student has made full payment or been granted a payment plan from the Darul Arqam Educational Trust.
1.4. If the student is registering or paying on the day of the course, place will not be guaranteed unless prior agreement has been made with Darul Arqam Educational Trust..
1.5. The minimum age requirement for course registration is 15 years old unless otherwise stated or agreed with Darul Arqam Educational Trust.
1.6. Darul Arqam Educational Trust. is unable to transfer course enrolment from one student to another. Only the person wishing to enrol onto the course should apply using their personal details.
2. PAYMENTS & OFFERS
2.1 Course enrolment confirmation is only guaranteed after full payment is made by the student or a payment plan is agreed prior to the course. An agreement to the course is an agreement to ay all fees of the course.
2.2 All payments must be made via the Darul Arqam Educational Trust website.
2.3 Any discount code/offer cannot be used in conjunction with another offer/code
2.4 Any discount code/offer is only valid for new enrolments. Darul Arqam Educational Trust. will not refund part payment if discount code/offer is seen or made available after enrolling
2.5 Only one discount code can be used per applicant per course. If for any reason more than 1 discount code has been added at checkout, Darul Arqam Educational Trust. reserve the right to cancel and refund enrolment and send an email to the student requesting new enrolment using only 1 code.
2.6 If using a student discount code via student bodies , Darul Arqam Educational Trust. reserve the right to request proof of enrolment i.e. scanned picture of matriculation card
2.7 Early Bird offer discounts are only applicable for the time stated on course promotional material. Discount will not be applied after the closing date of offer.
3. CANCELLATION AND REFUNDS
3.1 All cancellation and refund requests must be made via email to info@DAtrust.org
3.2 SHORT COURSES and ONDEMAND COURSES – Any cancellation request received more than 7 days 18:00 before a course start date will be eligible for a full refund of the course fee. Requests received less than 7 days before a course begins will not be eligible for a refund nor be transferable and Darul Arqam Educational Trust. will not be responsible for any costs incurred on students behalf.
3.3 HOLISTIC DIPLOMA, CONVESATIONAL ARABIC (LIVE) & CLASSICAL ISLAMIC ARABIC – If Darul Arqam Educational Trust. is informed via email asking to discontinue course prior to two weeks before the commencement of the course on 18:00 then a full refund will be issued to original payment method. No refunds will be issued for any cancellation requests received after that period. We emphasize that once a course has started and DATrust has sanctioned a payment plan for a particular student – the full fees are expected according to their payment plan.
3.4 Darul Arqam Educational Trust. cannot defer a students enrolment or put course enrolment on hold until following academic year at any time during the course
3.5 Darul Arqam Educational Trust. will process all refunds within 14 working days from receipt of email.3.6 Any cancellation will be subject to a £20 Admin Fee deducting from the refund.
4. STUDENT CONDUCT
4.1 Students are expected to maintain a high standard of etiquette in all interactions with fellow students, teachers and staff members.
4.2 Darul Arqam Educational Trust. reserves the right to remove students from a course who display inappropriate or disrespectful behaviour during a course or via email/social media communication to staff or fellow students without the possibility of a refund.
5. COURSE MATERIAL
5.1 Darul Arqam Educational Trust. reserves the right to use any audio/visual recording made during courses (video, photography or otherwise) for the purposes of its promotional material.
5.2 By signing up to an Darul Arqam Educational Trust. course, you consent to the possibility of your image being used in promotional material, unless you notify Darul Arqam Educational Trust. via email. Attending any event implies attendee consent to the film, photography and audio recordings of themselves as members of the audience.
5.3 All rights in the content of any course-related print, audio or visual material are owned by Darul Arqam Educational Trust.. No part of any such content may be reproduced in any form without our prior written permission or as permitted by law.
5.4 The use of unauthorised cameras, video and sound recording equipment is prohibited.
5.5 All Course Material including lesson recordings are available to access on the student dashboard during the enrolled academic year – dates available on course timetable. Access to all course materials will expire at the end of the academic year and no further extensions can be given.
6. ONLINE STREAMING
6.1 Live, online streaming of a course is available to enrolled students only. Any other access to the online streaming service is acceptable only with prior consent from Darul Arqam Educational Trust..
6.2 Online users will be granted password protected access to their course, information which must not be shared with any third party.
6.3 It is strictly prohibited to record or mirror Darul Arqam Educational Trust. online recordings, to do so will be an infringement of Darul Arqam Educational Trust. rights and appropriate action will be taken.
Terms and Conditions for online shop purchases
Shipping (Postage & Packaging)
We will process and dispatch all Orders within 2 – 4 working days, If for some reason there is likely to be a delay of more than 4 Working Days to dispatch the Order we will contact you by email ASAP Insha Allah.
1. Postage will be charged according to the Weight of the Order
2. Free Postage to any destination in the United Kingdom is applicable for Orders over a certain Amount (Please see Kitaabun homepage for details of current offers)
3. We also guarantee a Maximum Shipping charge of 7.50 for UK Orders (2004)
4. Certain Books have reduced or subsidised Postage rates.
United Kingdom (Second class post or equivalent) – Within 7 working days
European Community (Air mail) – Within 14 Working days
Rest of the World
Airmail – Within 3 weeks
Surface Mail – Within 8 – 12 weeks
Low Stock Quantity
If the cart contents show ***
Products marked with *** dont exist in desired quantity in our stock. You can buy them anyway and check the quantity we have in stock for immediate deliver in the checkout process.
This Means that although the book has just ran out of stock, we should be able to ship it within 7-10 Days or even sooner Insh Allah.
Unless the book is no longer in print or it may need to be imported from outside the UK, in which case we will notify you by email ASAP and according to your request either issue you with a refund or send the item when it is back in stock.
If you believe that you have been misled into buying any of our items, or the items are damaged, simply advise us by email and return the items to the address provided by us.
We will refund you for the Full Amount, if you so wish
Return delivery costs may be deducted from your refund depending on the reason for return
1. The items must be in the original condition and packaging with any security seals intact
2. Repackage the products securely and send to the address provided
3. Include the reason for the return, the invoice number and your email address or telephone number. Tell us if you would like a refund or a replacement
4. If we do not receive the item we cannot refund you or replace it, so we recommend you obtain a certificate of posting.
Claims for damaged/ short delivery must be made in writing within 3 days of receipt of goods. Goods supplied by the company which are proved to be defective through faulty material or workmanship, will be replaced or at our discretion their value will be refunded, provided that we are notified in writing within 28 days from the date of delivery and the goods alleged to be defective are returned to us.
There is a choice of three convenient Payment Methods
1) PayPal (including Credit and Debit Cards)
PayPal can be very convenient for people who like to shop online as they no longer need to type credit or debit card numbers into each check out every time they want to buy something. It is also free to use for purchasers. Please note that this service is not available for all Countries, if you Country is not listed you may select one of the other methods below:-
Credit / Debit Card Through BarclayCard
Payment using Mastercard, Visa, Solo or Switch without having to set up an account.
We use Paypal and Debit Card to process the Payment because we want you to order from us with confidence. All credit card processing is handled by Paypal or BarclayCard.
Payment by cheque
This means that you undertake to post us a UK Pound Sterling cheque (Payable to Darul Arqam Educational Trust) to the address provided.
We will process the order and Ship it as soon as we have received your Cheque.
Other Payment Methods
If you are unable to make payment using one of the above, please select Bank Transfer / Other. and state your alternative payment method in the box Add Comments About Your Order
We will consider your Order and reply to you by email InshaAllah.
The goods remain the property of Darul Arqam Educational Trust until such time as they are paid for in full. The risk in goods shall pass to the buyer on delivery. In the event of non payment the company shall be entitled to repossess the goods, unless they have been the subject to prior resale in which case the company shall be entitled to the proceeds of resale in the hands of the buyer or any Liquidator, receiver or trustee of the buyer.
If for some reason there is likely to be a delay of more than 4 Working Days to dispatch paid. Orders we will contact you by email with an approximate date , and upon your request either refund the Payment Immediately or dispatch the Order Prior to the date given InshaAllah.
if you do have any Comments, enquiries or complaints please do not hesitate to contact us. We are always happy to discuss issues with you InshaAllah.
Our Aim is to Provide
Fast, Flexible and Friendly Service
Our Lord! Condemn us not if we forget or fall into error (TM Q 2:286)
Darul Arqam Educational Trust
The Grange, 16 Thurmaston Lane
Leicester, LE5 0TE
Tel: +44 (0)116 319 1984